7-day Money Back Promise 🤝
Skeptical? Doubtful? Curious? Give us a try! Not 100% satisfied? Get your money back, guaranteed!
Learn how to return your Nebula Wireless purchase!
- Contact Support or Submit your request below!
- We will review the circumstances and approve your request!
- Get your refund (minus shipping) within 7 business days!
If you have recently activated a Nebula Wireless service and decide that it is not right for you, you may cancel your service and receive a full refund (minus shipping costs) within seven (7) calendar days of activation. To qualify for a refund, you must have purchased a Nebula Wireless plan through our official website and complete their refund request form found on the Nebula Wireless “7 Day Money Back Promise” page. This policy is also known as the “7-day money back guarantee” or “7-day risk-free trial.”
It’s not necessary to physically return the SIM kit in order to cancel your service activation. However, any funds loaded into your account, including any unused data or international roaming, will not be refunded. Please note that you are not eligible for a refund for purchases made through third parties not described in this policy.
Frequently asked questions
What is Nebula Wireless' 7 Day Money Back Promise?
At Nebula Wireless, all of our unlimited phone plans come with a 7-Day Money Back Promise for purchases made on our official website. If you activate your wireless phone plan and decide it’s not the right fit, you can cancel your service within 7 days for any reason and receive a full refund, including any fees and taxes that were charged. However, please note that shipping fees are not refundable.
Are shipping costs refunded?
If you cancel your service within 7 days for any reason, you will receive a full refund, including any fees and taxes that were charged. However, please note that shipping fees are not refundable.
Will I get any prepaid ILD and IR credits refunded?
How can I get support after purchasing?
We have support staff eager to help! Use the blue chat icon or submit a support request on our home page!